The Art Of Explanation by Lee LeFever
“Explanations fail when we are unable to translate the language of our work to a possibly uninformed audience... A great idea, poorly explained, ceases to appear great, and the cost is tremendous.”
As a public speaker / facilitator / instructor, I help people make positive change for their businesses and lives, and at the foundation of each presentation should always be an explanation (why, how, etc.). Marketers and public relations people persuade the public to buy their product or candidate, and underneath that message is hopefully a clear explanation. Anytime we walk into a meeting to share an idea, we can focus on the exciting application of the idea without giving an adequate explanation of the idea itself. In other words, most of us need help doing a better job of explaining. And that's where The Art Of Explanation by Lee LeFever steps in.
LeFever understands that there is a gap, which we can easily underestimate, between our specialized (and often highly technical) knowledge of our subject, and our audience's grasp. This "curse of knowledge" causes us to spend hours on a presentation, only to deliver it to a disconnected audience. He shares a few models and templates for constructing better explanations, which I found so helpful in articulating my own "elevator pitch" and "video script."
Want to see what I came up with after applying the template? Here are three versions of "what I do for a living":
- Twitter description (140 characters or less):
I help busy professionals present like professional speakers.
- Elevator pitch (30-60 seconds long):
The typical professional gives presentations often enough to develop crippling anxiety, but not often enough to present well every time. I help these professionals learn and practice a handful of fundamental skills to nail every presentation with clarity and confidence. Because we present casually through everyday interaction, these same presentation skills improve all verbal communication.
- Video script (3 minutes max):
Meet Jane. She is a respected engineer who is asked, about twice a year, to accompany her firm's sales team to client presentations as a technical expert.
Jane, who is friendly and approachable but shy, spends most days with her small team of engineers. She feels anxious about these client presentations because she is working with clients she’s never met before, and because so much time elapses between presentations that each one feels unfamiliar and risky.
Jane tells a friend about her upcoming presentation, and her friend recommends a public speaking coach. Jane thinks coaches are just for athletes, or high-powered executives, but she calls anyway. The public speaking coach shows Jane that just a handful of skills underpin every successful presentation. Over several sessions, Jane learns the models and practices these skills until she feels prepared, confident, and even excited for her next client presentation!
As an unexpected bonus, Jane starts to see her everyday interactions with her small engineering team differently. She applies the public speaking models and skills to informal interactions and finds that she communicates more clearly, and gets better results.
Hooray for Jane!
If you have an important message to craft, and you'd like to explore ways to do it better, pick up this book and give it a try. I've already shared one of the templates with a small group of cohorts who are using it to improve how they communicate about their small businesses.
Here's my review of The Art Of Explanation by Lee LeFever, on GoodReads.
What I read: On Such a Full Sea by Chang-Rae Lee
[This is my first sort-of book review on this blog, at least in a long time. I've been writing reviews at Goodreads for a few years, and I usually don't reveal any spoilers by speaking less about details, and more about form and feeling and perspective and thought process and application. Let's just go with this and see what happens...]
Only a 3.5 star average on Amazon? I'm surprised. I wasn't the biggest fan of the writing style, which was so fluid as to lull me into a soothing rhythm of meditation, but it is probably exactly the writing style that the book needed. It's not that I was bored reading this -- just calm and meditative. I wasn't falling asleep, but I had the experience of reading to the end of a page and realizing I didn't know what I'd read. Then I'd go back, start at the last spot I remembered, get to the end of the page, and realize I again didn't retain anything. This happened more than I usually have patience for. But I envisioned the narrator of the story as an old man, spinning the yarn of Fan and her love, Reg, to a bunch of us youngsters, seated at his feet. It would be natural for us to zone out from time to time, and zone back in a few minutes later.
After a few sluggish chapters, where my interest was piqued just enough to keep me from putting the book down, the narrator entered a very purposeful, predictable rhythm: giving a wallop of a story, narrating Fan's journey with its hair-raising twists and turns, and then backing off for a long section, filling in details of the back story or the history SO I COULD BREATHE. This alternation felt good for me. I remember at one point, putting down the book to take a breath, and saying out loud to no one in particular, "This book is outrageous." Not outrageous bad, or outrageous outlandish, just WOW. The tension was gripping, the story very compelling.
I guess I thought the book would be rated higher because it really made me think and feel deeply. About the feelings... The quiet affection between Fan and Reg was written so delicately... The way that the narrator tracked the community's simmering reaction to Reg's and Fan's disappearance was easy to attune to... The heartbreaking treatment of an elder in the community as people struggled with emotions they couldn't handle, and turned outward, directed specifically at this man, made me cringe deep in the pit of my stomach.
I'm still thinking about this book! In the future dystopia of On Such a Full Sea, there is explicit social and economic stratification, written rules about where people belong and how they can behave and how little they control their own destinies, and a strong deference to the communal flow over individual thought, choice, and will. Even though those written rules don't exist in the present day, I'm asking myself: How closely do those written rules of the fictional future reflect the unwritten rules by which we live today?